Why AI Customer Service Bots Are So Bad (The Frustrating Truth)
The workshop is buzzing with activity. Bounce has added a new feature—ambient mood lighting that shifts based on the conversation topic. Right now it’s a calm blue. Vector is at his usual spot, but he keeps glancing at his own data streams when he thinks no one’s watching.
Kai noticed. Kai always notices.
The Human storms in looking frustrated.
[Human]: Visibly annoyed I just spent FORTY-FIVE MINUTES with a customer service chatbot. FORTY-FIVE. MINUTES.